Refund Policy
At GoWash, we strive to provide a seamless and reliable laundry service. This Refund Policy outlines the conditions under which refunds are issued and the non-refundable charges associated with our services.
1. Pickup Charge & Adjustments
- A ₹100 pickup charge is collected at the time of booking.
- If the total weight of the laundry exceeds 10kg, this pickup charge will be adjusted against the final bill.
- If the total weight is 10kg or less, the pickup charge remains applicable and non-refundable.
2. Cancellation & Refunds
- If a user cancels the pickup request after booking, the ₹100 pickup charge is non-refundable.
- If the service has not yet commenced and the user requests a cancellation, any additional payment (beyond the pickup charge) will be refunded within [5-7 business days] to the original payment method.
3. Refunds for Service Issues
We take care in processing your laundry. However, if you experience service-related issues such as:
- Severe damage or loss of items (as per our Terms & Service)
- Incorrect service provided
You may be eligible for a refund or service credit, based on an internal review. Claims must be reported within [24-48 hours] of delivery.
4. No Refund Cases
Refunds will not be issued in the following cases:
- The pickup charge is non-refundable under any circumstances.
- If the user is dissatisfied with the service due to pre-existing fabric damage, color fading, or manufacturer defects.
- If incorrect pickup details are provided, leading to a failed service attempt.
5. Refund Processing Time
Approved refunds will be processed within [5-7 business days] to the original payment method. Processing times may vary depending on the payment provider.