Terms & Service

Welcome to GoWash, a subsidiary of Goaps. These Terms & Service govern your use of our website and laundry services. By accessing our platform and using our services, you agree to comply with these terms.

1. Definitions

• "GoWash," "we," "us," "our" – Refers to GoWash and its parent company, Goaps.
• "User," "you," "customer" – Refers to any individual or entity using our services.
• "Service" – Refers to the laundry pickup, cleaning, and delivery services provided by GoWash.

2. Service Usage

2.1 Eligibility

By using our services, you confirm that you:

• Are at least 18 years old or have parental/guardian consent.
• Provide accurate and complete information when booking a service.

2.2 Booking & Payments

• Laundry pickup and delivery can be scheduled through our website.
• Payment must be made in full before or at the time of service completion.
• We accept digital payments through secure third-party payment gateways.

2.3 Order Cancellations & Refunds

• Refunds are issued only if the service has not yet commenced.
• In case of service failure due to GoWash, we will offer a full or partial refund as applicable.

3. Laundry Care & Liability

3.1 Item Handling

• We handle your laundry with utmost care but are not responsible for damage due to:
  • Manufacturer defects, weak fabric, or color bleeding.
  • Items left in pockets or attached to garments.
  • Natural wear and tear during cleaning.

3.2 Lost or Damaged Items

• In the rare case of lost or damaged items, our liability is limited to a maximum compensation of [Insert Amount or Percentage] of the laundry value.
• Claims must be reported within [Insert Timeframe] after delivery.

4. User Responsibilities

• Ensure that all laundry items are safe for machine washing and dry cleaning.
• Check for and remove any valuables from pockets before sending laundry.
• Provide accurate pickup and delivery addresses.

5. Privacy & Security

• Your personal data is protected under our Privacy Policy.
• We use secure third-party payment processors and do not store payment details.

6. Termination of Services

We reserve the right to refuse or terminate services if:

• False or misleading information is provided.
• There is abusive behavior towards our staff.
• Payment disputes arise without valid reasoning.

7. Limitation of Liability

• GoWash is not responsible for any indirect, incidental, or consequential damages resulting from the use of our services.
• Our maximum liability in any case is limited to the amount paid for the affected service.

8. Modifications to Terms

We may update these terms at any time. Continued use of our services constitutes acceptance of the revised terms.